Why is my Comcast Xfinity service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 129,055 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 26: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Albuquerque, Atlanta, Forest Park, Sterling, Winchester, Olympia, Bellwood, Chicago, Pittsburgh, Denver, Phoenix, San Francisco, Detroit, Auburn and Randolph.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Bloomfield Hills | TV | |
| Camden | Internet | |
| Albuquerque | Internet | |
| Atlanta | Internet | |
| Forest Park | Internet | |
| Sterling | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- god of tapas (@DaveyBigLeagues) reported
@alexander_oneil @adayday7 @bauerpowerhour3 Alex do not be upset. Other Alex only gets to drink lukewarm coors at stand w sweat covered Staten Island garbage pails and has never known the joys of xfinity. He’s a sad boy but hopefully he will learn
- Default Delphox (@DelphoxIs) reported
@Xfinity I hate your internet it sucks and i wish Fios was in my area so i could trash you
- Andre de Oliveira (@FoxMacloud) reported
@DavidManners People might hate peaco*ck, don’t wanna use another service, don’t like Comcast, hate the letter P, hate change, are unreasonable, are stealing Netflix from a friend who doesn’t have Peaco*ck, the list goes on.
- Ivey McClelland 😷😷😷😷😷 (@iveyjanette_207) reported
@ForzaCorrado @achs_fred Comcast should be fined for forcing NBC to show that damn game.
- Antigone Barbieri/Pandean (AKA Kara Barbieri) (@PandeanPanic) reported
I swear to ******* god I’m typing in my with password correctly. I know it’s in order, there’s no letter missing. But obviously there’s SOMETHING bc I keep getting told it’s wrong. I want to ******* cry. I’m so done. **** you xfinity. I have actual **** I need to do. Get *****.
- SHOWTIME ™️ (@LakerAffiliate_) reported
@xfinity I need to cancel nba league pass
- Matt Hedman (@matthedman) reported
@czabe Oddly, I was having no such problems from Eastern Washington state, but it's probably because I'm streaming via Sling through the Xfinity app instead. Sorry that the broadcast got ****** up on your end. But at least it wasn't more of a drop off than the Eagles going to Sudfeld.
- Troy (@DieterTroy) reported
@jasondunn @CenturyLink @Xfinity Same situation here in #MacombTwp ! Only Xfinity (coaxial, up to 1GB but with data caps and upload limits) or AT&T DSL (limited to like, 10Mbps down). It's insane that certain areas in our area are limited to this.
- Marge Collins (@copcollins) reported
@Comcast. I lost internet connection all day. How to fix it? I have reset router, nothing. Messages on the screen are in Japanese or Chinese language
- Quint McDonald (@Quint02171852) reported
@alexdatig Look at who owns these media outlets and you can clearly see that this garbage is coming from AT&T Comcast and many other huge companies. They own the media. CNN sucks and so does MSNBC
- Andrew Dize (@Andydrewdrew) reported
I'm not sure if everyone is aware of this but if you're an Xfinity customer, Peaco*ck Premium (w ads) is included in your service. This includes internetc only plans too. So you can still watch The Office plus a ton more stuff that's not even on Netflix at no extra charge
- mistagatti (@mistagatti) reported
“I love my job” said no @comcast customer service employee, ever. #RealTalk
- Walter Hickey (@WaltHickey) reported
flexing this game is the dumbest decision made by NBC since they decided to name the streaming service that would define the fate of the entire comcast corporation after an elaborate pheasant
- Not Dan Snyder’s Washington (@dubhlinder) reported
@comcastcares what is this bullsh*t with an outage in Ashburn VA? During the middle of the NFL is unacceptable.
- Nicole Berardi (@Nicoleeberardii) reported
@xfinitymobile I signed up for xfinity mobile when they were offering a $50 visa gift card, which I never received? Order number 335094359
- Stee*ze_McQueen (@Stee*ze_McQueen) reported
Can't see my data usage history for Comcast, and I have a feeling it has to do with the new caps. Anyone else having the same issue?
- yaya. (@hersheydipped__) reported
I need to remember to call Comcast in the morning cuz my bill too damn high. I need some credits or something honey
- Snowy ❄️ hanafuda 🎴 (@Snowyesque) reported
commercial: xfinity mobile is #1 in customer satisfaction!me: that sounds fake
- SkerberDerr (King Williams) (@kingwil30852793) reported
Shout out to Jason at Xfinity tech support! He totally and single-handedly brought this account back from the brink by being a specialist in both his field and in customer service! He wasn’t willing to let the issue “just be” and doggedly hung with it until all was exactly right!
- Nonyarrr (@nonyarrr) reported
@comcastcares WHAT EXCUSE DO YOU HAVE NOW? 9:52 PM AND THE ISSUE WITH LOSING INTERNET PERSISTS.
- Michael (@Soltrain_) reported
@comcast is the biggest piece of **** garbage. Hours of internet going in and out.
- GirlyBone (@TaylourMadee) reported
Sprint and Xfinity poor
- You can take your tree down 1/6 or 1/10. (@tracytran) reported
@levineps Usually ESPN/ABC gets the worst playoff game, but this one of the intriguing ones out there. I then realize the NFL wants nearly all the channels to be simulcast on Sunday with Disney, Viacom, and Comcast, which I found intriguing.
- Follow @Barbesties on IG (@iamJocelyn) reported fromOverlea, Maryland
@Fitdubose I just signed in using my xfinity login and then it made me make a peaco*ck login
- Quoia 🌻💫 (@bonsxiii) reported
we got 5 ****** on this raggedy *** xfinity box... this **** finna blow up
- baby t❄️ (@jadedtayt) reported
Let me use your xfinity login 👀
- Traded Danny. (@DidEspiGetAHit) reported
Is Comcast just way ahead of everyone else? Eagles don't get the 4th down and all the tweets in my feed are about them about to go for it on 4th.
- sucía (@RellieRelz) reported
I’m tweeting with my new xfinity login okaaaay!
- BrokenRobot (@Br0k3nR0b0t) reported
@AlyssaGambone @Xfinity i’m so envious. at this rate i need to run for city counsel to get Comcast the hell out of here and work towards a municipal broadband solution for my community. these monopolies are outrageous.
- Not Dan Snyder’s Washington (@dubhlinder) reported
@comcastcares We logged in and it said there was an outage with a fixed ETA of 2:30am. Just completely unacceptable
